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The average IT team manages hundreds of identity and access management tickets per week—and user demand continues to grow. ​It’s tough for IT leaders to automate this large volume of simple tasks due to the complexity of their tech stack and high number of backend applications, even with modern platforms like ServiceNow. ​

  

**UiPath has created an ITSM identity and access management (IAM) IT process accelerator that provides a starting point for a scalable access management automation.** This solution allows you to quickly automate your complex and ever-expanding technology stack with an easily integrated IAM solution that has the flexibility to tie directly into the user request workflow, whether for SAP or **Active Directory**, or anything in between.

  

This automation accelerator provides a technical blueprint that can be modified, refactored, and customized based on the needs of each specific use case and customer.

  

A **short demo video** of the process steps in action can be found here: [ITSM - User Managment - short demo.mp4](https://uipath-my.sharepoint.com/:v:/p/radu_bucur/EaV6-gZ8qHtFmgv5lf18a60BHufMfGN7VDtaGewquLerLw?e=CPIeXv)

  

**Check PDF Documentation for a full breakdown of the features, limitations, and deployment guild of the solution!**

  

**Please note:** Not a plug-and-play solution. The package codebase contains reusable components that interact with specific systems (e.g., AD, ServiceNow, SAP). These components are meant to be used as a starting point, or as an example for how such components should be built for an actual implementation but are not plug-and-play.

A user access management IT automation accelerator solution which integrates with every back end, helping to break through the complexity of a heterogeneous tech stack.

_**What is a UiPath accelerator?**_

  

UiPath use case accelerators are automation frameworks which are custom-built for specific use cases. These frameworks use best practices and pre-built components which can be modified, expanded, and customized based on the needs of each specific use case and customer, enabling faster time to value for your automation programs.

  

_**Note:**_ Accelerators are not plug-and-play solutions. The accelerator package codebase contains reusable components that interact with specific systems (e.g., AD, ServiceNow, SAP). These components are meant to be used as a starting point / example for how such components should be built in an actual implementation.

  

**User Access Management Accelerator**

  

The average IT team manages hundreds of identity and access management tickets per week—and user demand continues to grow. It’s tough for IT leaders to automate this large volume of simple tasks due to the complexity of their tech stack and high number of backend applications, even with modern platforms like ServiceNow.

  

UiPath has created an ITSM identity and access management (IAM) IT process accelerator that provides a starting point for scalable access management automation. Quickly automate your complex and ever-expanding technology stack with an easily integrated IAM solution that has the flexibility to tie directly into the user request workflow, whether for SAP or Active Directory, or anything in between.

  

The code in this accelerator package processes a user management transaction in this progression:

1\. Retrieves access requests from an ITSM application.

2\. Routes approval flows for access requests.

3\. Performs updates against targeted systems.

4\. Updates the status of the access request in the ISM application.

  

A use case demo video showcasing this accelerator can be found here: [ITSM - User Management - short demo.mp4](https://uipath-my.sharepoint.com/personal/radu_bucur_uipath_com/_layouts/15/stream.aspx?id=%2Fpersonal%2Fradu%5Fbucur%5Fuipath%5Fcom%2FDocuments%2FSolution%20Accelerators%2FUser%20Access%20Management%2FDemo%2FITSM%20%2D%20User%20Managment%20%2D%20short%20demo%2Emp4&ga=1).

A user access management accelerator which integrates with every back end, helping to break through the complexity of a heterogeneous tech stack.

_**What is a UiPath accelerator?**_

  

UiPath use case accelerators are automation frameworks which are custom-built for specific use cases. These frameworks use best practices and pre-built components which can be modified, expanded, and customized based on the needs of each specific use case and customer, enabling faster time to value for your automation programs.

  

_**Note:**_ Accelerators are not plug-and-play solutions. The accelerator package codebase contains reusable components that interact with specific systems (e.g., AD, ServiceNow, SAP). These components are meant to be used as a starting point / example for how such components should be built in an actual implementation.

  

**User Access Management Accelerator**

  

The average IT team manages hundreds of identity and access management tickets per week—and user demand continues to grow. It’s tough for IT leaders to automate this large volume of simple tasks due to the complexity of their tech stack and high number of backend applications, even with modern platforms like ServiceNow.

  

UiPath has created an ITSM identity and access management (IAM) IT process accelerator that provides a starting point for scalable access management automation. Quickly automate your complex and ever-expanding technology stack with an easily integrated IAM solution that has the flexibility to tie directly into the user request workflow, whether for SAP or Active Directory, or anything in between.

  

The code in this accelerator package processes a user management transaction in this progression:

1\. Retrieves access requests from an ITSM application.

2\. Routes approval flows for access requests.

3\. Performs updates against targeted systems.

4\. Updates the status of the access request in the ISM application.

  

A use case demo video showcasing this accelerator can be found here: [ITSM - User Management - short demo.mp4.](https://uipath-my.sharepoint.com/:v:/p/radu_bucur/EaV6-gZ8qHtFmgv5lf18a60BHufMfGN7VDtaGewquLerLw?e=gqlVo8)

**What is a UiPath accelerator?**

UiPath use case accelerators are automation frameworks which are custom-built for specific use cases. These frameworks use best practices and pre-built components which can be modified, expanded, and customized based on the needs of each specific use case and customer, enabling faster time to value for your automation programs.

  

_**Note:**_ Accelerators are not plug-and-play solutions. The accelerator package codebase contains reusable components that interact with specific systems (e.g., AD, ServiceNow, SAP). These components are meant to be used as a starting point / example for how such components should be built in an actual implementation.

  

**ITSM User Provisioning Solution Accelerator**

The average IT team manages hundreds of identity and access management tickets per week—and user demand continues to grow. It’s tough for IT leaders to automate this large volume of simple tasks due to the complexity of their tech stack and high number of backend applications, even with modern platforms like ServiceNow.

  

UiPath has created an ITSM identity and access management (IAM) IT process accelerator for user provisioning that provides a starting point for scalable access management automation. Quickly automate your complex and ever-expanding technology stack with an easily integrated provisioning solution that has the flexibility to tie directly into the user request workflow, whether for SAP or Active Directory, or anything in between.

  

The code in this solution accelerator package processes a user management transaction in this progression:

1.  Retrieves access requests from an ITSM application
2.  Routes approval flows for access requests
3.  Performs updates against targeted systems
4.  Updates the status of the access request in the ITSM application

  

A use case demo video showcasing this solution accelerator can be found here: [ITSM - User Management - short demo.mp4.](https://uipath-my.sharepoint.com/:v:/p/radu_bucur/EaV6-gZ8qHtFmgv5lf18a60BHufMfGN7VDtaGewquLerLw?e=gqlVo8)

A user provisioning and authorization management solution accelerator which integrates with every back end, helping to break through the complexity of a heterogeneous tech stack.

**What is a UiPath accelerator?**

UiPath use case accelerators are automation frameworks which are custom-built for specific use cases. These frameworks use best practices and pre-built components which can be modified, expanded, and customized based on the needs of each specific use case and customer, enabling faster time to value for your automation programs.

  

_**Note:**_ Accelerators are not plug-and-play solutions. The accelerator package codebase contains reusable components that interact with specific systems (e.g., AD, ServiceNow, SAP). These components are meant to be used as a starting point / example for how such components should be built in an actual implementation.

  

**ITSM User Provisioning Solution Accelerator**

The average IT team manages hundreds of identity and access management tickets per week—and user demand continues to grow. It’s tough for IT leaders to automate this large volume of simple tasks due to the complexity of their tech stack and high number of backend applications, even with modern platforms like ServiceNow.

  

UiPath has created an ITSM identity and access management (IAM) IT process accelerator for user provisioning that provides a starting point for scalable access management automation. Quickly automate your complex and ever-expanding technology stack with an easily integrated provisioning solution that has the flexibility to tie directly into the user request workflow, whether for SAP or Active Directory, or anything in between.

  

The code in this solution accelerator package processes a user management transaction in this progression:

1.  Retrieves access requests from an ITSM application
2.  Routes approval flows for access requests
3.  Performs updates against targeted systems
4.  Updates the status of the access request in the ITSM application

Version	Release Date	Download Link
1.0.1	March 18, 2024
Changes: Inclusion of ProjectId value for all projects (project.json)
1.0.0	September 1, 2023
First version of the Solution Accelerator
1.0.0	January 13, 2023
First version of the Solution Accelerator
1.0.0	November 21, 2022
First version of the Solution Accelerator
1.0.0	November 3, 2022
First version of the Solution Accelerator
1.0.0	November 3, 2022
First version of the Solution Accelerator
1.0.0	November 3, 2022
First version of the Solution Accelerator