Humley - Customer Support Virtual Assistant

Dedicated Contact Center solution based on the API connection between Humley Cognitive Assistant and UiPath

For organisations looking to migrate telephony and other traditional customer service response channels to a digital engagement experience through the deployment of a Virtual AI Assistant or chat bot.

A Customer Service Virtual Assistant allows clients to off load a large volume of incoming calls and queries to an automated chat assistant at a lower call handling cost. Customers are able interact with the Virtual Assistant using natural language which massively scales and clients are dealt with at a lower cost per call handled than traditional telephony based methods.

The experience is completed by integrating all the AI power of Humley Cognitive Assistant with UiPath to quickly access IT services ranging from accounts, billing, payments, password and user name resets and much more which overcomes the slow and complex processes with Enterprise IT and info security processes.

Humley provides a powerful enterprise Cognitive Assistant which orchestrates best of breed AI technologies including our own AI and ML, to deliver a powerful, easy to deploy and manage brand assistant, capable of scaling with the enterprise needs, integrating into multiple services to provide multiple experiences from one platform. 

Humley is a Technology Partner to UiPath and two of the ‘big four’ global consulting firms as a Vendor Partner of choice for Cognitive Assistants and works directly with telecoms, multi media and banking clients directly.

Our Virtual Assistant Integrates to LivePerson, Salesforce LiveAgent and Zendesk to allow chatbot users to triage to a human operator where they are unable to obtain an answer to their particular question at that time.

Humley technology covers use cases from HR, tax assistance and customer support through to pharmaceutical R&D knowledge search and support agent. 

The ability to be easy to deploy, manage and scale using a unique approach and philosophy stands Humley out from the crowd.

Contact Centres looking for increased efficiency in handling customer call volumes and transform query handling with a natural language experience for their customer via a branded virtual assistant. Support interactions to the chat AI can be across multiple chat channels including Web chat, Social networks, SMS and IVR.