A cloud-based service platform for managing enterprise workflows. After connecting, optimize and automate IT, HR, and customer experience workflows.

Integrate ServiceNow and Gmail with UiPath to optimize operational workflows. UiPath orchestrates automation, while ServiceNow's incident management precision and Gmail's communication capabilities seamlessly work in tandem. This combination enhances IT incident management, customer support processes, and ensures adherence to SLAs.

Experience the benefits of unified efficiency, where automated processes handle incident assignment and customer notifications upon issue resolution. This integrated approach promotes operational fluidity, especially in critical areas such as IT incident management and customer support.

Enhance incident management with ServiceNow and Gmail integration. Receive Gmail notifications for high-priority incidents, streamline IT management, customer support and SLA adherence.

ServiceNow and Gmail Integrations

90 Activities and 5 wizards that allow you to do a very fast implementation for ServiceNow. 12K+ downloads.

  

The ServiceNow Activity package contains around 60 activities that allow you to perform various operations such as adding, deleting, updating, or getting (ADD, DELETE, UPDATE or GET) on different objects from ServiceNow like INCIDENT, USER, TASK, PROBLEM, CATALOG, KNOWLEDGE ARTICLE, GROUPS, ASSET, CHANGE. For the other objects in ServiceNow and for the custom ones, the package contains Add, Update and Delete activities that can be used without any restriction by name or structure.

Also, we provide activities that allow the user to upload and download files from the ServiceNow Platform.

The advantages of the activities are:

the background automation is very fast, and the automation is safe because it’s totally independent of your web browsers and the ServiceNow layout.

90 Activities and 5 wizards that allow you to do a very fast implementation for ServiceNow

ServiceNow 用の高速実装を可能にする 60 のアクティビティと 3 つのウィザードのパッケージ

ServiceNow is a leading provider of IT service management and help desk functionality as well as employee and customer workflows. Now UiPath robots can leverage this platform directly via activities. This **UiPath Official Preview package** includes the following activities:  

  

**For all Standard and Custom Objects**

· Get ServiceNow Record

· Insert ServiceNow Record

· Update ServiceNow Record

· Delete ServiceNow Record

· Search ServiceNow Records

  

**Import Sets**

· Insert ServiceNow ImportSet

  

**Bulk API**

· Insert ImportSet Records

· Upsert Records

  

**Attachments**

· Add Attachment

· Download Attachment

· Delete Attachment

  

**Authentication**

· ServiceNow Application Scope

Add native integration to ServiceNow with UiPath Studio Activities.

UiPath Activity for ServiceNowはUiPath Studioで利用可能な部品です。UiPathからServiceNowへの操作を担います。  
部品は主要テーブル や カスタムテーブルに対し、登録・更新・削除・取得が可能となっており、幅広い操作シーンをカバーしています。ServiceNowオブジェクト  
・ServiceNow レコードを削除  
・ServiceNow レコードを取得  
・ServiceNow レコードを挿入  
・ServiceNow レコードを更新  
・ServiceNow のインポートセットを挿入Bulk API  
・インポート セット経由でレコードを挿入  
・レコードを更新または挿入添付ファイル  
・添付ファイルを追加  
・添付ファイルをダウンロード  
・添付ファイルを削除認証その他  
・複数のServiceNow レコードを取得  
・ServiceNow アプリケーションスコープこのアクティビティについて詳しくはこちらをお読みください。  
[https://docs.uipath.com/integrations/docs/servicenow-about](https://docs.uipath.com/integrations/docs/servicenow-about)

UiPath Activityとして提供するServiceNow連携機能です。部品は主要テーブル や カスタムテーブルに対し、登録・更新・削除・取得が可能となっており、幅広い操作シーンをカバーしています。

This workflow retrieves the attachment's endpoint URL, username, password, incident's sys\_id and the file path of the file to be attached.

Workflow outputs sys\_id, table sys\_id and downloadable link.

This template helps with attaching files to existing Service Now incidents

ServiceNow API エンドポイントの UiPath オートメーションでの使用方法を紹介するコンポーネントです。実装が容易で、ServiceNow プラットフォーム上で様々な処理を実行する HTTP Request アクティビティの使用方法を学ぶサンプルとしても利用できます。API エンドポイントのメソッドとパラメーターについての習得コストを考えても、API オートメーションは従来の UI オートメーションに比べ高速です。

API を使用して ServiceNow アプリケーションでの処理を実行するコンポーネントは次の通りです。

*   **DownloadAttachment.xaml** - 指定された Attachment ID (添付 ID) の添付バイナリを取得し、指定された File Path (ファイルパス) でファイルを保存する
*   **DownloadTaskList.xaml** - 指定された条件でフィルタリングしたタスクをダウンロードする (利用できるダウンロードの出力形式には、XLSX、XLS、PDF、CSV があるが、ServiceNow API でサポートされているその他の出力形式については未実装あるいは未テスト)
*   **GetAttachmentsList.xaml** - 指定されたテーブルのレコードに対し添付リストを取得する。出力形式は DataTable で Attachment ID (添付 ID)、File Name (ファイル名)、Content type (コンテンツタイプ)、Size (サイズ - バイト数) の 4 列を持つ
*   **GetRecord.xaml** - 指定されたテーブルにおいて Identifier (識別子) で特定されたレコードを取得する。Display Values が戻され、内部の値と参照リンクはもどされない
*   **GetRecords.xaml** - 指定されたテーブルにおいて指定された条件でフィルタリングして得られた複数のレコードを取得する。ウェブサービスから取得された複数のフィールドからなる配列を指定することも可能。ServiceNow の sysparm\_fields パラメーターに対応する
*   **GetRequestItemVariables.xaml** - リクエストアイテム用の変数を取得する。取得するのは変数名 (内部) と値のみ。Variables テーブル (sc\_item\_option\_mtom)、Request アイテムをフィルタリングするクエリ、2 項目 (変数名と値) だけを含む出力用に設定された GetRecords.xaml を使用する
*   **UpdateRecord.xaml** - 入力の DataTable オブジェクトに含まれる新しいデータで指定されたレコードを更新する。最低 2 つの列 (1 つ目がフィールド名、2 つ目が新しい値) を必要とする

ServiceNow アプリケーションとの通信は UiPath.WebAPI.Activities パッケージの HTTP Request アクティビティを使って行われます。すべてのリクエストの認証は、HTTP Basic Authentication (セキュア HTTP が使用される場合にのみセキュアとなる) で行われます。

ServiceNow 用のテスト環境の取得方法は下記のとおりです。

*   ServiceNow アカウントを[登録](https://signon.service-now.com/ssoregister.do?redirectUri=https://developer.servicenow.com)
*   アカウント作成後に ServiceNow にログイン
*   [テストインスタンス](https://developer.servicenow.com/app.do#!/instance)をリクエスト 注意: 使用されない日が 10 日続くと、インスタンスは削除されます
*   テストインスタンスにログイン

ServiceNow プラットフォーム上の操作を REST API エンドポイントを使って実行できるコンポーネント

Provides an introduction on how to use ServiceNow API endpoints for UiPath automation. Not an exhaustive implementation, but should be considered more as a starting point and an example on how to use the HTTP Request activity to perform different actions on ServiceNow platform. API automation is faster at run-time compared with traditional UI automation, at the cost of additional learning required for the API endpoints methods and parameters.

Several components to perform different actions in ServiceNow application using the API:

*   **DownloadAttachment.xaml** - This workflow gets the binary file attachment for a given Attachement ID value and saves it in a specified File Path.
*   **DownloadTaskList.xaml** - Download the tasks filtered by specified criteria in one of the supported output formats. The output file can be in different formats, such as XLSX, XLS, PDF, CSV. Other formats are supported by Service Now api, but not implemented or tested in this workflow.
*   **GetAttachmentsList.xaml** - This workflow gets the attachments list for a record in a given table. The output if formated as a DataTable with 4 columns for the attachment ID, file name, content type and size in bytes.
*   **GetRecord.xaml** - This method retrieves the record identified by a specified Identifier in a given table.The Display Values are returned, instead of internal values and the reference links are not returned.
*   **GetRecords.xaml** - Retrieves multiple records for the specified table filtered by specified criteria. We can also specify is an array with the fields that are retrieved from the webservice. Correspond to the Service Now sysparm\_fields parameter.
*   **GetRequestItemVariables.xaml** - This method retrieves the variables for a given request item. Only the variable name (internal) and value are retrieved. Uses the GetRecords.xaml workflow configured for the Variables table (sc\_item\_option\_mtom), the query parameter for Request Item filtering and the output includes only two fields - variable's name and value.
*   **UpdateRecord.xaml** - This workflow updates the specified record with the new data contained in the input DataTable object. At least two columns are required, first column is used for field name and the second column is used for new value.

Communication with ServiceNow application is done using the HTTP Request activity, found in the UiPath.WebAPI.Activities package. All requests are authenticated using HTTP Basic Authentication which is secure only when secure HTTP is used.

How to get a test environment for ServiceNow:

Signup for a ServiceNow account [here](https://signon.service-now.com/ssoregister.do?redirectUri=https://developer.servicenow.com).

Login to ServiceNow, after account is created.

Request a [test instance](https://developer.servicenow.com/app.do#!/instance). Note: the instance is deleted after 10 days of inactivity.

Login to your test instance.

Components to perform different actions on the ServiceNow platform using the REST API endpoints.

This workflow retrieves the REST API Incident table's endpoint URL, username, password, incident creation details like description, short description, impact, urgency and priority.

  

The workflow outputs the incident number and incident sys\_id.

This template helps with creating a Service Now incident

ServiceNow Connector for UiPath helps you to execute automated service management processes using ServiceNow. RPA workflows, that are using ServiceNow Connector for UiPath, are fast to set up. With ServiceNow Connector for UiPath customers have been able to cut down at minimum 50% from implementation and maintenance costs (compared to traditional ServiceNow fulfiller user UI based RPA implementation). Running speed of the ServiceNow processes with connector is normally at least four times faster than regular processes.

By using ServiceNow Connector for UiPath, you can build your Service Management processes fast and reliably in UiPath Studio. With ready-made activities, you can manage multiple data tables and process steps in same workflows with minimal workload. You can use multiple sessions such as different instances in workflows to transfer data fast without traditional integrations.

Solution features at a glance:

1.  Easy installation to UiPath Studio or UiPath Robot
2.  Easy access to ServiceNow instance via robots
3.  User interface independent solution (REST API)
4.  Absolutely no configuration required in ServiceNow
5.  Integration to UiPath Orchestrator for inbound actions

Connector is built to use ServiceNow’s Table API through RESTful webservice calls. The solution makes integration between ServiceNow and Robotic Process Automation reliable and fast to set up. It also makes your automated processes rapid and errorless.

Available Drag-and-Drop Activities:

*   Task Management (Including All Task Types: INC, PRB, CHG, REL, …)
*   Service Desk Call Management
*   Read and Update Knowledge Articles
*   Read and Update CMDB CIs
*   Read and Update Service Catalog Items
*   Event and Alert Management

Ready-made activities for signing in to ServiceNow, fetching the tickets, tasks and configuration items allows you to quickly and easily build service management processes in UiPath Studio.

Advantages of our solution are combined Robotics as a Service type of Process Automation - e.g. UiPath in the Cloud - to our ServiceNow Connector for UiPath including related consultancy services that will help customers to take their process automation to the next level.

**NOTE! In order to start using ServiceNow Connector for UiPath, license key is required. If you do not have license key, you can contact**  **for trial license.**

ServiceNow Connector for UiPath bridges the gap in Service Management by uniting UiPath and ServiceNow, world’s best SaaS based Service Management platform and market leader in the ITSM

	Listing	Apps	Downloads
	Connector for ServiceNow 90 Activities and 5 wizards that allow you to do a very fast implementation for ServiceNow		609
	ServiceNow Add native integration to ServiceNow with UiPath Studio Activities.		<100
	Attach File to Service Now Incident This template helps with attaching files to existing Service Now incidents		<100
	ServiceNow API Snippets Pack Components to perform different actions on the ServiceNow platform using the REST API endpoints.		158
	Create Service Now Incident This template helps with creating a Service Now incident		<100
	Sofigate - ServiceNow Connector for UiPath ServiceNow Connector for UiPath bridges the gap in Service Management by uniting UiPath and ServiceNow, world’s best SaaS based Service Management platform and market leader in the ITSM		199

Automate Incident Management with ServiceNow and Gmail Integrations

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